*NEW* COVID-19 Clinic Curbside Drop-Off & Pickup Procedures

If you have an appointment already scheduled with our Low-Cost Spay & Neuter Clinic -- thank you! The VHS is implementing the following procedures to ensure safe distancing for our clients and staff. 

 

  • We are doing the check in and out transactions inside our building, but the wait queue is in your car.
  • Face mask or similar covering is REQUIRED to enter the building. Our team members will be wearing them as well.
  • Only 1 person is allowed out of the vehicle and in our building to handle the pet. No children allowed.
  • Please use the restroom prior to leaving your home. (Remember, allow up to an hour for drop-off and 30 minutes for pickup.)
  • Please monitor your health status and cancel your appointment if you are running a fever or feel ill in any way.
  • Please pay by credit or debit card if possible to avoid the handling of cash. (We accept Visa, MasterCard, and Discover, but not American Express or personal checks.)

The clinic flow requires the previous day’s patients to be sent home before we can begin checking in the current day’s new patients. Therefore, you may see other clients being served when you arrive. This is normal.

If you arrive early for check-in, you will need to wait in your vehicle at the appropriate area until instructed to exit your vehicle. We have a bright green sign in the front of the building which will tell you if we are finished with pick-ups and ready to check in that day’s patients. If checking in, stay parked in a spot in the lot until that signal is turned around to display "Check In". Then follow the instructions below in the Check In section. Patience is critical.  First-come, first-served policy may not be possible. 

Check-In (beginning at 8:00 or 8:15 depending on species)
Part 1:
Please enter the VHS parking lot through the normal exit. There will be a sign designating the exit as the Clinic Check-In entrance.

  • There will be a plastic tote with clipboards containing the admission form.  The tote will be located on the driver’s side by a parking lot island/berm as you enter the parking lot. 
  • Take a clip board for each pet and a pen, if needed.  Proceed to park in our lot. 
  • Fill out the form including the services you want in addition to spay or neuter.  Those additional services are near the bottom of the form.  Cats are to the left and dogs to the right. 
    • We do offer e-collars (the lampshade to prevent licking) for $10.  If you know you want to purchase one for your likely-to-lick pet, please write E-collar on the form.  We will have one fitted and on your bill at pick up. 
    • Be sure to sign the form agreeing to the terms and granting permission to proceed with the surgery and any other services.
    • Attach your rabies certificate, if you have one, to the clipboard. 
  1. If you have printed out the admission forms and filled them out prior to arrival, just take a parking spot and wait until we begin Check-in procedures.
  2. Once you have completed the admission form, look to see if we have turned the sign in front of the building from "Check In" to "Pick Up".    

Part 2:

  • Once check-in begins, exit back out of the lot the way you came in.  Turn left on Millner Industrial Dr (our street), re-enter through the regular VHS entrance. 
  • There are arrow signs as you re-enter to direct those with dogs to go left through the lot and cats to go forward along the curb. 
    • If you are checking in a dog and the line is stretched along Millner Industrial Dr, please pull around those cars with cats and enter the lot. 
    • Follow the signs to the dog line within the lot.
  • Pull up as far as possible in the queue and wait in your car.
    • Stay in your car!  We will tell you when it is your turn to exit your vehicle and come to the front entrance with your pet.  You may wait in a short queue outside the building while we check it the preceding clients.
    • Do not enter the building until instructed to do so.  Wear your mask.
    • Be patient with us as dogs need to be checked in first, but if the dog stations are bottlenecked in the clinic, we will pull cat check-ins forward until dogs spots open up again.
    • We will review the information on your form and collect your pet
      • Cat and rabbit parents can leave at that time. 
      • Dog parents will need to wait until the vet has examined your dog and determined all is well for surgery.  We will tell you when that is done.

Pick-Up (7:30-8:00 am except Fridays)

Please drive past the first driveway which is the exit to the VHS parking lot and proceed to the entrance, second driveway.  There will be signs in addition to the permanent signs designating entrance and exit.

  1. There are arrow signs as you enter to direct those with dogs to go left through the lot and cats to go forward along the curb.
    • If you are picking up a dog and the line is stretched along Millner Industrial Dr, please pull around those cars with cats and enter the lot. 
    • Follow the signs to the dog line within the lot.
  • Pull up as far as possible in the queue and wait in your car.
  • We will tell you when it is your turn to exit your vehicle and come to the front entrance (Bring your leash for dogs).  You may wait in a short line outside the building while we check out the preceding client.
  • We will have 4 people enter the building (wear your mask) and go over the care instructions with all 4.        We will then take payment and retrieve pets.  
  • The next 4 will enter and we will repeat the process. 
  • The remaining cars should pull on forward as people leave. 

Please follow this process so we can all remain safe.  If the signs or traffic flow volunteers show modifications of this process when you arrive, please follow their instructions.

We appreciate your extended patience as we navigate this "new normal." This will take some getting used to, but we are committed to making your Clinic experience as easy as we possibly can while still keeping you and our team safe. See you soon!